FAQs

Frequently Asked Questions

If you’ve got a question for us about our products or ordering process, you’ll probably find the answer here. If not, you’re very welcome to get in touch with us directly.

 

Where are you based?

We’re in Perth, Western Australia.

 

Where are your products made?

In a factory in the Czech Republic (Czechia), Europe. You can read more about us here.

 

Do your products run true to size?

Yes, we use standard Australia sizing. Click to view our size chart.

 

How should I wash my onelike items?

Read the garment care label carefully which contains maintenance instruction symbols. You can use ordinary washing powder but never use fabric softener as it can cause a reduction in the life of fine fibres.

 

Do you have a satisfaction guarantee?

Absolutely. If you’re not happy with the product (whether it’s the size, quality, colour - anything!) get in touch with us within 14 days of ordering to organise a return or exchange.

 

The product I want is out of stock, are you getting it back in?

Best to get in touch with us via our contact form or email info@onelike.com.au Let us know the item name and size you’re after, and we’ll get back to you quickly with some info on if and when we’ll have it back in stock.

 

Do you ship overseas?

Yes, we offer worldwide shipping. Shipping to New Zealand is Free when the order is over $200 AUD and $20 AUD when the order is less than $200 AUD. Shipping to the rest of world is $30 AUD.

How much does shipping cost?

Within Australia, the shipping is free of charge when the order is over $100 AUD. When the order is less than $100 AUD the shipping is $7 AUD. We use Parcel Post Service with Australia Post, and the order is trackable. Delivery times varies depending on the address of the delivery.

 

What modes of payment do you accept?

You can pay via Visa, MasterCard, American Express (both debit and credit cards) and PayPal. We also offer Afterpay and  zipPay which is a little bit like a layby, except you get your purchases straight away.

 

Is ordering through your website safe?

Yes, we have SSL (Secure Sockets Layer) certification which creates an encrypted link between our server and your browser. In simple terms, it means you’ll have a secure connection when purchasing through our website.

 

When will my order ship?

We know you’re impatient to receive your onelike package from us (we would be too!) so if you place your order before 3pm AWST (Perth time), it’ll be processed on the same day. Orders placed after that time will be processed the next business day.

 

I changed my mind! Can I change or cancel my order?

As mentioned above, we work fast - so if you did need to change your order, you’ll need to contact us right away.

 

Do you offer returns or exchanges?

Yep. It’s important to us that you’re 100% happy, so whether you had a problem with your item or you simply don’t like it, get in touch within 14 days of ordering to organise a return or exchange. We offer refunds on returned items, but you’ll need to cover the cost of shipping for change of mind returns.

 

How do I contact you with other questions?

The best way to get in touch is via email on info@onelike.com.au as we check it constantly and will get back to you super fast. We also have a contact form here.

 

Ready to start shopping?

View the full onelike range here.

 

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